Case Study
Veteran business owner was used to running his service business with help from friends, but there was no lasting system in place. The most recent administrator kept some business assets causing setbacks. When we joined forces, the administrative side of the house needed research, reorganization, and operation standards to make everything work together. Here are the essentials we offered and the results.
Communication
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Communication will always be essential in any personal or professional relationship. There was a disconnect in delivery; the business owner understandably was frustrated in the business setbacks. Our team used the years of customer experience and technical support to build trust. When new technical processes are implemented, even the most professional leaders may experience anguish. No matter the task our company was performing, we often found there was an unnecessary urgency. We were already working efficiently. Through the communication, we deciphered the resistance to change was due to previous business standards. It was not personal, but we successfully established best practices in communication.
Our Offer:
Best practices in respectful, yet quick communication through email, request forms, and text messages
Accountability, Credibility and Trustworthiness in our work process and paperwork
Point of Contact for accounts
The Result:
The business owner developed trust, relying on our decision-making; while prioritizing requests as general, urgent, and emergency to set the expectation of the response time. The communication with supportive professionals improved across the board setting a standard for respectful, healthy work environment.
Partnership
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When we work with your account, we take ownership in our agreed services as well as discuss the impact on your company as a whole. Services are offered as complete packages. We find ways to enhance, innovate, and empower, instead of putting the same solutions in rotation without ever fixing the problem.
Our Offer:
"Solutions that make us better" as a collaborative relationship
Taking ownership for solutions and the impact on the company as a whole
Proactive approach taking the initiative to share benefits of new technologies
The Result:
The business owner felt supported; tracking less than 50 loyal customers on mobile phone to collecting over 300 contacts in a new database that is easy to use. Established trust in technology, the company how has a shared folder for company assets and has upgraded from paper to electronic invoices with three additional payment options. We have expanded services as a result of the demand for more customized services.
Continuity
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You have already invested in your skills and know the ends and outs of your industry. You know your clients and successfully supply the demand. You are a survivor of at least one recession or pandemic. However you realize the for a certified business continuity professional to mitigate your business risks. Regulations and laws are changing across industries impacting even veteran entrepreneurs like you. Our previous work in operational and technical support, has given us insight; our on-site certified Business Continuity Professional can equip your business with a plan of action. Readiness is the necessary stance in all industries.
Our Offer:
Attention to detail to ensure decision-making considers longevity and not cutting corners
The 10 practices of Business Continuity Planning is our source
Brand Representation Management
The Result:
The business owner and his team adopted actionable steps during business interruptions; explored new business funding opportunities reconciling over $60,000 with a return on investments and all accounts in paid in full; developed the framework of a business continuity plan. Reviews are addressed from one source; any complaints, unfavorable or frivolous commentary have been professionally addressed by our team mitigating any emotional damage and brand. The brand has been protected with little need of shifting of attention.
Empowerment
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There is power in partnering with the right professionals to speak life into you, your team, and your projects. We leave no room for doubt when approaching unique operational challenges. To stay focused, we acknowledge what we possess to get each job done knowing that our performance is connected to our momentum. We desire the best for you and each client we work alongside. Our enthusiasm is contagious. When we offer our energy into your business, it a commitment to see it through until the end. Overcoming challenges is what do best.
Our Offer:
Coaching "how-to's" to navigate new technologies that impact you and your clients
Strategies to overcome challenges of changing regulations and laws in your industry
Risk assessments to make improvements in asset management and tracking
Safe space to discuss and test creative ideas before committing to change
The Result:
The business owner made more informed decisions with our research and assessments. He gained confidence in new processes that incorporated technologies; he displayed less resistance as he was empowered by our strategies. Meeting compliance and operating a less risky business operation made his job less stressful.
INTERESTED IN HIRING US FOR OPERATIONAL SUPPORT OR NEED A BUSINESS CONTINUITY PLAN. Please email us directly here for a quicker response.